This Returns & Refunds Policy applies to all purchases made on https://iekitchen.shop.
1. Right of Withdrawal
In accordance with European Union consumer protection laws, customers have the right to withdraw from their purchase within 14 days of receiving the goods, without providing any reason.
To exercise this right, you must notify IEKitchen by email at info@iekitchen.shop within the 14-day withdrawal period.
2. Conditions for Returns
To be eligible for a return, the following conditions must be met:
- The item must be unused and in its original condition
- The item must be returned in its original packaging
- The return request must be submitted within the 14-day withdrawal period
Items that do not meet these conditions may not be eligible for a refund.
3. Non-Returnable Items
The following items cannot be returned or refunded, unless they are defective or incorrect:
- Items damaged due to misuse or improper handling
- Items returned after the withdrawal period
- Items not in their original condition or packaging
4. Return Process
To initiate a return, please contact us at info@iekitchen.shop and include:
- Your order number
- The reason for the return (optional)
Once your return request is approved, we will provide further instructions.
5. Return Shipping Costs
Return shipping costs are the responsibility of the customer, except in cases where the item is defective, damaged, or incorrect.
IEKitchen is not responsible for lost or damaged return shipments. We recommend using a trackable shipping service.
6. Refunds
Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, the refund will be processed to your original payment method within 10 business days.
Shipping costs are non-refundable unless the return is due to an error on our part.
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within a reasonable time after delivery. Please include photos of the issue so we can assist you promptly.
IEKitchen will offer a replacement, repair, or refund in accordance with applicable consumer laws.
8. Late or Missing Refunds
If you have not received your refund within the stated timeframe, please check with your bank or payment provider first. If the issue persists, contact us at info@iekitchen.shop.
9. Contact Information
For any questions regarding returns or refunds, please contact:
📧 Email: info@iekitchen.shop
📞 Phone: +353 85 157 0710